Careers

We are looking for an experienced field market development scientist who will support the go-to-market strategy for all ChromaCode products. We want you to drive product adoption, investigate new opportunities as a partner to sales and marketing and assist as a back-up person in the lab when workload is at capacity. You will be a key member of a cross-functional team ensuring successful product adoption, transfer of scientific knowledge and identification of new opportunities to drive commercial success. This role will also have a Technical Support function associated with the job responsibilities. It is necessary that you are located in the Carlsbad or San Diego County area.

Who we are:

We are a company interested in substantially increasing information in multiplexed molecular diagnostics. We leverage novel methods to analyze and enhance information from popular life science instrumentation.

What you will be responsible for:

• Demonstrating the ChromaCode technology (assay and software) on-site at customer labs
  • Demonstrate product assay workflow and optimize customer workflow
  • Be the resident expert in the field to answer technical questions
  • Present technology to lab personnel and key decision makers
  • Troubleshoot issues on-site
• Develop application notes and white papers to support strategic market development
• Provide technical support to customers via email, telephone, or in person at site visits
• Identify new opportunities in the field for the company technology as part of market development
• Communicate voice of customer (VOC) to the R&D team for product enhancements and new product development by assessing product requirements through customer interaction
• Assisting in lab in-house as needed on assay development or verification and validation projects
• Provide front line technical support tocustomers who may have product questions or require additional assistance
• Perform any technical troubleshooting experiments in lab as needed

Your ideal qualifications:

• Bachelor’s or Master’s in molecular biology, genetics, infectious disease, biomedical engineering, or related field with a minimum of 5 years lab bench experience
• Experience with assay and/or software development life cycle management.
• Experience writing scientific posters, publications and preparing oral presentations
• Demonstrated ability to present to all levels of an organization including the C-Suite
• Experience in regulated (FDA) and non-regulated (life science research) and laboratory-developed test (LDT) environments
• The ability to dialog with customers and internal assay developers at a deep technical level
• Ability to seek out new opportunities in the field and bring forth to sales and marketing teams to work towards a close
• Demonstrated technical ability to understand the products and be able to assist customers as issues may arise

If interested, please email resume and cover letter describing your qualifications to: hr@chromacode.com

We are seeking a senior software engineer with experience developing back end systems to join our growing software team. You will work with the software development team to build out a web-based data analysis platform and associated applications. The position entails the development of web services using a variety of technologies. We are hiring for multiple positions and the seniority/title of the final position will reflect your experience.

Who we are

We are a fast-growing early stage company, passionate about increasing the information content of molecular diagnostics data to drive better decision-making. We use state of the art methods to analyze and improve information content from widely used life science instruments. You will join a team of software developers and scientists in a well-funded, exciting startup environment. We are developing analytical, statistical, and visualization algorithms and implementing tools and software pipelines used to analyze large multidimensional biological datasets, e.g. DNA/RNA data.

What you will be responsible for

• Implementing cloud-based services focusing on scalability and reliability
• Implementing APIs for custom web application and B2B integrations
• Building reusable code and libraries
• Ensuring implementation of security best practices in services and data management
• Package, deploy, and maintain production systems

Your ideal qualifications

You are a collaborative, strong communicator who effectively adjusts to technical and non-technical audiences. You are able to prioritize and deliver results with a high emphasis on quality, technical rigor, and attention to detail. You love working in a fast-paced environment that rewards innovation and creativity.

• 5+ years of professional software development experience
• Strong knowledge of some common languages (Python, Go, Java, C/C++)
• Strong knowledge of (semi-)structured data services (RDBMS, KVS, Doc stores, Index services)
• Strong principles in software design, object-oriented, procedural and event-driven
• Familiarity with Scrum or Kanban to enable effective organization and distributed work
• Strong knowledge of SCM systems (Git) and effective code review techniques

Additional experience (nice to have):

• Experience with authorization frameworks (OAuth2, OIDC)
• Experience with serverless architectures (Lambda, Knative)
• Experience developing public facing APIs and standards (OpenAPI)
• Experience with log aggregation and indexing tools (Splunk, SumoLogic)
• Experience with service observability and monitoring tools (Jaeger, NewRelic)
• Knowledge of application containerization technologies (Docker)
• Experience developing in and contributing to a DevOps culture
• Familiarity with clinical diagnostics environment and understanding of Design Control practices as they relate to software development
• Knowledge of security and privacy regulatory frameworks such as ISO27001 and HIPAA

This position is based in Carlsbad, California. ChromaCode is an equal opportunities employer.

If interested, please email resume and cover letter describing your qualifications to:

hr@chromacode.com

We are seeking a software developer with experience in React Redux web application development to join our growing software team. You will work with the software development team to build out a web-based data analysis platform and associated applications. The position entails the development of user-friendly interactive web frontends using JavaScript, HTML, and CSS. You will develop web services using a variety of technologies. We are hiring for multiple positions and the seniority/title of the final position will reflect your experience.

Who we are

We are a fast-growing early stage company, passionate about increasing the information content of molecular diagnostics data to drive better decision-making. We use state of the art methods to analyze and improve information content from widely used life science instruments. You will join a team of software developers and scientists in a well-funded, exciting startup environment. We are developing analytical, statistical, and visualization algorithms and implementing tools and software pipelines used to analyze large multidimensional biological datasets, e.g. DNA/RNA data.

What you will be responsible for

• Building reusable code and libraries
• Optimizing web applications for speed and scalability
• Translating UI/UX wireframes to visual elements
• Integrating front-end and back-end aspects of web applications

Your ideal qualifications

You are a collaborative, strong communicator who effectively adjusts to technical and non-technical audiences. You are able to prioritize and deliver results with a high emphasis on quality, technical rigor, and attention to detail. You love working in a fast-paced environment that rewards innovation and creativity.

• At least 2 years of professional software development experience
• Experience with client-side scripting and JavaScript frameworks (e.g. React, Redux, Node.js)
• Solid grasp of the principles of creating secure web applications
• Experience developing under version control using tools such as Git

Additional qualifications:

• Experience with other languages such as Python, Go, or C#
• Knowledge of containerization technologies (e.g. Docker)
• Familiarity with clinical diagnostics environment and understanding of Design Control practices as they relate to software development
• Knowledge of security and privacy regulatory frameworks such as ISO27001 and HIPAA

This position is based in Carlsbad, California. ChromaCode is an equal opportunities employer.

If interested, please email resume and cover letter describing your qualifications to:

hr@chromacode.com

We are looking for an experienced Customer and Technical Support Specialist. The “CTSS” will be responsible for interfacing with customers and supporting ChromaCode’s HDPCR^TM product portfolio.

The CTSS will be the first touch point for customers calling into ChromaCode to place orders and ask general or technical questions.  The CTSS will be responsible for working with internal teams to ensure timely processing of orders, documentation of calls, responding to customer inquiries and tracking customer orders according to ChromaCode SOP (Standard Operating Procedures). This position will report directly to the VP of Customer Excellence.

Who we are:

We are a company interested in substantially increasing information in multiplexed molecular diagnostics. We leverage novel methods to analyze and enhance information from popular life science instrumentation.

What you will be responsible for:

• As the main point of contact for our customers, this person will be responsible for processing and documenting multiple key contracts, taking customer orders, tracking shipment of product and for offering a top-notch quality service for a total customer excellence experience. This role will also act as the front line technical support to answer technical questions customers may have.
• Act as liaison between customers, sales, assay development, data science, software and manufacturing operations
• Provide technical guidance regarding the selection and use of the appropriate ChromaCode product to existing and prospective customers as well as answer any technical questions customers may have.
• Responsible for report generation and data delivery
• Interact with Sales, Marketing and Finance to ensure the successful execution of the contracts and report on business metrics to Management
• Handle problem recognition, research, resolution, and follow up for routine and complex problems according to internal SOP and the quality complaint handling system
• Responsible for monitoring and reporting contract status updates to the ChromaCode sales team
• Following all internal SOP related to the total customer journey and report any issues according the internal complaint handling system
• Manage and maintain SalesForce.com activities including data entry and report generation

Your ideal qualifications:

• Minimum of 3 years of customer or technical support experience in a biotechnology or medical device industries required
• Experience with the ThermoFisher suite of instruments a must. Experience with other closed systems such as the Roche LC480 a plus.
• Knowledge of the federal regulated regulatory environment including IVD, LDT, ASR, ROU and IUO regulations
• Knowledge in molecular biology preferred required
• Experience working with LIMS, CRM, Microsoft Exce, Outlook software and Sales Force.com
• Exceptional interpersonal and customer support skills
• Strong written and verbal communication skills
• Experience with solving problems and working effectively in a team environment and escalating issues should they need additional support
• Proven track record of strong attention to detail and multitasking
• B.S. in life science, genetics or biochemistry a plus

If interested, please email resume and cover letter describing your qualifications to: hr@chromacode.com

ChromaCode believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you have a disability or special need that requires accommodation, please contact us at hr@chromacode.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf