Frequently
Asked
Questions
> Where do I find my product safety data sheets and instructions for use?
> When should I expect to receive my ChromaCode order?
> How should my ChromaCode HDPCR™ RUO kit be stored?
> How do I add an additional user to my ChromaCode Cloud™ account?
> How do I delete a user from my ChromaCode Cloud™ account?
> How do I change my primary ChromaCode instrument?
> Is there routine maintenance associated with running my ChromaCode assay?
> My plate did not update to the cloud. How do I remedy this?
> Is there a user guide for the ChromaCode Cloud™?
> Who do I contact with further questions?
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Where do I find my product safety data sheets and instructions for use?
Login to chromacodecloud.com and navigate to downloads.
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When should I expect to receive my ChromaCode order?
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How should my ChromaCode HDPCR™ RUO kit be stored?
Kits will ship with ice packs and should be stored at -20°C.
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How do I add an additional user to my ChromaCode Cloud™ account?
Login to chromacodecloud.com and navigate to admin.
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How do I delete a user from my ChromaCode Cloud™ account?
Login to chromacodecloud.com and navigate to admin.
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How do I change my primary ChromaCode instrument?
In order to run any ChromaCode RUO assay, the instrument being used to run must have been equalized using a ChromaCode HDPCR™ equalization kit. Please contact ChromaCode customer/technical support or your field support individual for further assistance.
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Is there routine maintenance associated with running my ChromaCode assay?
Running of external negative and positive controls should be monitored by normal laboratory procedures. When the qPCR instrument used to run your ChromaCode RUO assay goes through preventative maintenance, it will need to be re-equalized with an HDPCR™ equalization kit.
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My plate did not update to the cloud. How do I remedy this?
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Is there a user guide for the ChromaCode Cloud™?
The help section on the ChromaCode Cloud™ contains a document with user instructions for the ChromaCode Cloud™.
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Who do I contact with further questions?
Sales and Marketing
+1 442-244-4357
Customer Service
orders@chromacode.com
customer.support@chromacode.com
+1 442-244-4370 ext. 405
Technical Support
technical.support@chromacode.com
info@chromacode.com
Phone: +1 442-244-4370 ext. 406
Fax: +1 442-325-5172